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	First Union can bank on Randstad's expertise Randstad's affiliation with First Union is a prime example of how we are able to build long-term, trusting relationships with our Clients. It began back in 1987 with Randstad providing Flexible Staffing for First Union in the areas of administration and accounting. By 1996, we were named a national primary staffing supplier. In order to provide the best, most personalized service, we immediately put a dedicated Account Team in place. This team has been paramount in identifying ways to better service the account. When they saw a need for consistency in methods and procedures, the Randstad team customized a manual to be used by all Randstad staff members working with First Union. They went on to customize a range of unique and helpful services, such as consolidated invoicing, management reporting, orientation brochures, interview and screening processes and more. It is this intimate understanding of First Union's needs that has helped the relationship flourish. The net result is that First Union has rated and awarded a Level One Certification, the highest level of certification given to suppliers, to Randstad. We are part of a select group of companies who have consistently demonstrated excellence in the delivery of services to First Union resulting in the Level One Certification.

	Cable Channel and Randstad Discover Primetime Partnership Due to a highly successful partnership between Randstad and Discovery Channel Latin America, the cable outlet's Miami Television Center is now the premier employer for communication/broadcast professionals in South Florida. Signed in 1997, the Discovery Channel Latin America contracted Randstad to provide Entry Level to Senior Level employment services for the Miami facility. Also contracted were traditional HR support, benefits and payroll services - major keys to the success of this account. Discovery also wanted to institute a custom benefits program to attract top Talent. Randstad ran with the ball, providing Talent a comprehensive benefits package that includes health, life, dental and vision insurance, short/long term disability, 401k and credit union to compliment competitive salaries, specialized training and career advancement opportunities. In addition, Randstad conducts quarterly employee satisfaction surveys and hosts quarterly staff meetings to provide a channel for feedback allowing us to maintain a constant pulse on Talent concerns and issues that are important to them. The results speak for themselves: Randstad has increased Talent retention and morale dramatically over the course of three years. Discovery expressed its pleasure by extending the contract through December 2005.

	Merrill Lynch counts on Randstad for the best Talent One word describes the reason for Randstad's 12-year success with Merrill Lynch - consistency. What began as Flexible Staffing services for vacation fill-ins has grown into a Master Vendor partnership, with on-site management programs in various Merrill Lynch locations. Randstad meticulously oversees all the day-to-day operations of supplemental staffing management. Our on-site approach allows us to carefully screen and place the right Talent in the right job, over and over again. It also allows Merrill Lynch's Human Resources department to focus on core competencies and embark on new projects. What's more, our on-site management has given us key insights into the culture of Merrill Lynch. We have been able to identify and customize services such as monthly management reports, customized training and orientation. Additionally, we are able to share the same Merrill Lynch values, ethics and business practices with the Talent we place.

	Another discovery at Genzyme: Randstad's unique approach to staffing As a primary staffing vendor for Genzyme, Randstad conducted an in-depth business analysis of the account. We made a remarkable and exciting discovery: By taking an unconventional approach - that is, providing on-site management of Genzyme's flexible workforce - Randstad could bring tremendous value to their Human Resources Department. We have since taken over duties that range from coordinating and managing the requisition process to facilitating hiring for department managers and end users, tracking and comparing budget vs. actual expenditure, and much more. As the partnership continues, Randstad continues to find new ways to customize value-added programs. The rewards have been great. Genzyme has realized significant savings by shifting many responsibilities from a full-time Human Resources employee to Randstad's Account Manager.

	Randstad coins a trusting relationship with The Franklin Mint When Randstad first began our relationship with The Franklin Mint, the Client was so dissatisfied with their previous vendor and they had little trust of our industry as a whole. Randstad earned The Franklin Mint's trust in our services. With a 400 to 675-person temporary workforce, The Franklin Mint was an ideal candidate for Randstad's Large Volume/On-site Management. We assembled a Randstad account team of staffing specialists both on-site and off-site to focus 100 percent of their time and energy on servicing and management of this enormous workforce. Our initial focus was on recruiting Talent for The Franklin Mint's call center, administrative offices and light industrial warehouse. Our most measurable success was greatly reducing the turnover rate. As a result, we not only gained The Franklin Mint's trust, but we've become consultants, suggesting long-term strategies such as retention and recognition programs and ideas that enhance the company's culture. The Franklin Mint and Randstad now share a true partnership.